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2002 Survey
2000 Survey
'99 Survey
'97 Survey
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SUGGESTED LIST OF KEY PERFORMANCE INDICATORS FOR MONITORING TOWN CENTRE MANAGEMENT

1.  Capturing customers

     Promotion:     
                 - 
Overall quality of promotional programme.   
                 - 
Programme of events.   
                 - 
Christmas programme.                 

2.  Catering for customers

     Quality of access:     
                 - 
Access 9.30 a.m. to 4.30 p.m.   
                 - 
Access for buses (lanes & journey times).   
                 - 
Frequency & coverage of catchment.         

     Management of car parking:     
                 - 
Quantity.   
                 - 
Method of control/payment.   
                 - 
Free short stay provision.     
                 - 
Pricing structure.   
                 - 
Security.    
                 - 
Quality.   
                 - 
Balance between short & long stay.   

     Retail offer:     
                 - 
Retail mix.    
                 - 
Support for Sunday & late night shopping.         

     Character of the place:     
                 - 
Quality, character & condition of buildings.   
                 - 
Extent & quality of pedestrianisation.   
                 - 
Disruption & duration of streetworks.     
                 - 
Vacant property.   

3.  Caring for customers

     Facilities:     
                 - 
Toilets: provision & cleanliness.   
                 - 
Baby changing & shopmobility.  

     Clean and safe:     
                 - 
Street cleaning.   
                 - 
Quality of streetscape maintenance.   
                 - 
Graffiti removal.     
                 - 
Street security & car park security.   
                 - 
Police presence & participation.    
                 - 
Vagrancy & begging.    

     Manager's role:     
                 - 
Monitoring footfall.   
                 - 
Frequency of visits & newsletters to businesses.   
                 - 
Level of business participation in the programme.         

Click to return to 2000 Report.

Click to return to 2000 Findings.

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